Privacy Policy
At Nuance Care, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our site, we may collect the following types of information:
- Personal Information: Name, email address, billing and shipping address, phone number, and payment details (processed securely by third-party payment providers)
- Order Information: Products purchased, order history, and transaction details
- Technical Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about your purchases, shipping updates, or customer support inquiries
- Send marketing emails or promotions (only if you opt in)
- Improve our website, products, and customer experience
- Prevent fraud and ensure site security
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information only with trusted third parties necessary to operate our business, such as:
- Payment processors
- Shipping and logistics providers
- Email and customer support platforms
- Website analytics and performance tools
These third parties are required to protect your information and use it only for the services they provide to us.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyse performance, and improve user experience. You may disable cookies through your browser settings, though some features of the site may not function properly.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact our support team.