Returns & Exchanges

3.1 Returns

You may request a return within 14 days of receiving your order, provided that all of the following conditions are met:

- The product is unused and in its original packaging

- All parts, accessories, and instruction booklets are included

- The product shows no signs of use, damage, or alteration

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect due to our error.

3.2 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- Approved refunds will be issued to the original payment method

- Please allow 5–10 business days for the refund to appear, depending on your payment provider

Shipping fees are non-refundable unless the return is due to a defective or incorrect item. Customer is responsible for shipping costs if not satisfied with product. 

3.3 Damaged or Defective Items

If your item arrives damaged, defective, or missing parts, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

- Your order number

- Clear photo evidence of the damage or defect

Once verified, we will provide a replacement or full refund at no additional cost to you.