Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Nuance Care website, products, and services. By visiting our website, placing an order, or interacting with our content, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Eligibility & Account Responsibility

By using this website, you represent that you are at least the age of majority in your jurisdiction or have the consent of a legal guardian. You agree to provide accurate, current, and complete information when making a purchase or creating an account and are responsible for maintaining the confidentiality of your account information.

2. Products, Use & Intended Purpose

Nuance Care products are intended for topical, external use only, unless otherwise specified. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary, and no specific outcomes are guaranteed. Customers are responsible for reviewing ingredient lists and performing patch tests prior to use. Discontinue use if irritation occurs.

3. Orders, Pricing & Availability

All prices are listed in the applicable currency and are subject to change without notice. We reserve the right to limit quantities, discontinue products, or modify product formulations at any time.

We may refuse or cancel orders due to pricing errors, suspected fraud, unauthorised transactions, or inventory limitations. If your order is canceled after payment, a full refund will be issued.

4. Payment Processing

All payments are processed securely through third-party payment providers. Nuance Care does not store or have direct access to your full payment details.

By submitting payment information, you authorise us to charge the applicable amount for your purchase, including taxes and shipping fees where applicable.

5. Shipping, Delivery & Risk of Loss

Shipping timelines are estimates only and not guaranteed. Nuance Care is not responsible for delays caused by carriers, customs clearance, incorrect address details, or circumstances beyond our control.

Risk of loss and title for products pass to the customer upon delivery to the shipping address provided.

6. Returns, Refunds & Exchanges

All returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms. Please review the policy carefully prior to purchasing.

Unauthorised returns or items returned outside of the stated return window may be refused.

7. Website Use & Prohibited Conduct

You agree not to use this website for any unlawful, abusive, or unauthorised purpose, including but not limited to:

- Violating any applicable laws or regulations

- Attempting to interfere with website security or functionality

- Uploading malicious code or engaging in hacking activities

- Using our content for commercial purposes without permission

We reserve the right to suspend or terminate access to the website for violations of these Terms.

8. Intellectual Property Rights

All content on this website—including text, images, branding, logos, product names, formulations, and design elements—is the exclusive property of Nuance Care and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or exploited without prior written consent.

9. Third-Party Services & Links

Our website may contain links to third-party websites or services. Nuance Care is not responsible for the content, policies, or practices of these third parties, and access is at your own risk.

10. Disclaimer of Warranties

The website and all products are provided on an “as is” and “as available” basis. Nuance Care makes no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the website will be uninterrupted, secure, or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, Nuance Care shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Nuance Care, its owners, affiliates, and employees from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of our products or website.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Nuance Care operates, without regard to conflict of law principles.

Any disputes shall be resolved through good-faith negotiations, and where required, through binding arbitration or courts of competent jurisdiction.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be effective upon posting to the website. Continued use of the site after changes constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

For questions regarding these Terms of Service, please contact our customer support team.